How to reach us
Dr. Murray Lueilwitz
600 S Flowers Mill Rd
Langhorne, Pennsylvania 19047
United States
Phone: (215) 752-9400
Email: [email protected]
Email is best. A written message lets the right writer check the point and answer with the detail it needs.
What to write about
Corrections
If a number, rule or explanation on a page looks wrong, tell us which page and which line. Every probability and house edge comes from one calculation module, described on the open math page, so a reported error gets checked against the working, not just retyped.
Casino changes
Casinos open and close craps tables, change minimums and rewrite their odds rules. If an entry in the casino directory no longer matches what you found on the floor or on the casino’s own website, send the casino name, what changed and when you saw it. We confirm changes against the casino’s site or its state regulator before updating, as explained on how we test.
Questions about the game
Questions about a bet, a table layout or a strategy are welcome. Many are answered in the guides already, so the craps terms glossary is a good place to look first.
Where the answer may already be
Many questions already have an answer on the site. The bets guide gives the payout and house edge of every bet on the layout, and the craps odds page lists every dice total with its probability. If your question is about a price, one of those two pages usually settles it before you need to write.
Rule differences explain most disagreements. A casino that pays 3 to 1 on the 12, or allows 10x odds where another allows 3-4-5x, is following its own table rules, and a number that differs from ours is often exactly that. Name the casino and the table when you write, because the rules belong to the table, not to the game.
The free craps table is the quickest way to test a rule for yourself. It uses practice chips, shows the house edge on every bet and needs no sign-up. If a bet behaves differently there than at the rail you visited, describe both in your message, and the difference between them will usually point straight to the rule.
What we cannot help with
We cannot access, change or reopen an account at any online casino, and we cannot help with deposits, withdrawals, bonuses or identity checks. Only the operator can do that. Contact the operator’s customer support first.
If the operator does not resolve it, you can take the complaint to the regulator in the state where you played: the New Jersey Division of Gaming Enforcement, the Michigan Gaming Control Board, the Pennsylvania Gaming Control Board or the West Virginia Lottery Commission. Each one handles complaints about the operators it licenses.
If gambling itself has become the problem, the responsible gambling page lists the self-exclusion programs and helplines for all four big markets.
Before you hit send
A useful message includes the page address, what it says, what you think it should say and, if you can, where you saw the correct version. For a casino change, the date you visited matters most. A photo of a table placard or a screenshot of an online game’s rules screen helps too, as long as it shows no personal details.
We read every message and reply when there is something to answer. Spotted a field in Atlantic City paying 3 to 1 on the 12? Tell us which casino and which table.